________________________________________________________________________________________________

Objectives

• By the end of this course delegates will be able to:

• • Describe the role or purpose of the HR function and the contribution the HR function makes to the achievement of organisational goals .
  • Explain the key principles and practices involved in HR strategy .
  • Recruitment and Selection .
  • Becoming an “Employer of Choice” .
  • The Psychological Contract .
  • Performance Management .
  • The use of Competencies .
  • Continuous Learning & Self Development .
  • Training and Development .
  • Handling Stress and the Work/Life Balance .
  • Organising for Success .
  • Corporate Social Responsibility .
  • Human Capital Management .
  • Describe the contribution required of HR professionals and the skills needed to perform effectively
  • Plan to develop personal effectiveness .

The Delegates

• • Managers or Supervisors acquiring responsibility for the HR or Personnel Function .
  • HR or Personnel Generalists .
  • Specialists returning to, or moving to, a Generalist Role .
  • Established HR Professionals wishing to obtain new ideas .
  • Newly appointed HR professionals .
  • Managers – Supervisors – Team Leaders who wish to improve their knowledge of professional HR

The Contents

• Introduction and course overview.
• HR as part of the business : 

• • The Context .
  • Socio-economic developments .
  • Pressures on HR .
  • The need for change .
  • Nationalisation .
  • Handling change .
  • HR’s strategic role .

• The Component parts of the HR Function : 

• • Recruitment and Selection .
  • Induction .
  • Employee Relations .
  • Handling Disciplinary and Grievance Issues .
  • Performance Management .

• Refinements :

• • The Use of Competencies .
  • Ten Tips for Becoming an Employer of Choice.
  • The Psychological Contract  .
  • Satisfaction, Retention, and Value .
  • Identifying the Key Players .
  • Motivating People to fulfil their Potential.
  • Developing a Continuous Learning Culture .
  • Delivering a Satisfied Workforce.
  • The Messages for Leaders .
  • Work Organisation .
  • Corporate Social Responsibility.

• Developing an HR Strategy : 

• • Evolution of HR from Tactical to Strategic  .
  • Definition of HR Roles  .
  • HR Business Partners .
  • Outsourcing  .
  • The Role of HR within Strategy Formulation  .
  • Organisational Aims and Culture  .
  • The keys to success in Strategic Business Planning.
  • Impact of Technology  .
  • The challenge for HR  .
  • ERM – the new CRM? .

• The Personal Skills Involved : 

• • Interpersonal Skills .
  • Counselling .
  • Giving and Receiving Feedback .
  • Coaching .
  • The Ask/Tell Matrix .
  • Handling Conflict .
  • Personal Organisation .
  • Delegation .
  • Influencing Skills .
  • Managing Conflict .
  • Assertiveness .

• HR Planning, Learning & HR Ethics :

• • What is learning?
  • Training and Development .
  • Human resource planning .
  • Integrated HR strategies .
  • HR and Training and Development .
  • HRM Ethics .
  • Professional Conduct .
  • Personal action planning and continuing personal development (CPD) .

• The future for HR?

• • The personal skills needed for the future.
  • Influencing Skills .
  • Managing Conflict .
  • Assertiveness .
  • Human Capital Management .
  • Current approaches to Measurement .
  • Internal and External reporting Frameworks .
  • Planning for the future .

• Course assessment  .

The Discount

10% in case of Three P. (or more)