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Objectives

• By the end of the course, delegates will
  • Be able to relate the role of ER to the role of the Managers/Supervisor and Team Leader
  • Know how to manage change
  • Be able to deal with performance problems and modify the behaviour of employees
  • Be able to influence the behaviour of managers and team leaders
  • Be able to operate disciplinary procedures and grievance procedure
  • Know how to manage absence
  • Understand the role of an Employee Assistance programme
  • Understand their own counselling style and be able to counsel staff to improve performance
  • Be able to give feedback to employees – both motivational and developmental
  • Be able to use a coaching style to modify the behaviour of employees
  • Be able to follow the company’s disciplinary procedures
  • Be able to keep accurate records of disciplinary issues
  • Understand and operate the company’s grievance procedure

The Delegates

• Employee Relations Specialists
• HR and Personnel Professionals
• Line Managers
• Supervisors and Team Leaders

The Contents

• Introduction and course overview.
• The Core Role of Employee Relations :
  • The Context
  • Change Management
  • ER and Nationalisation
  • Understanding the Rationale of ER
  • The Core Role of ER
  • The distinction between the role of ER and the role of the Manager
  • The Impact on Policies and Procedures
  • Change Agent and Employee Champion
  • The Psychological Contract
• The ER function in Practice
  • Communications
  • Team Briefing
  • Consultation
  • Discipline – Gross misconduct
  • Discipline – poor performance
  • Handling sickness absence
  • Return to work interviews
  • Notification Rules
  • Trigger Mechanisms
• Supporting the Manager, Supervisor or Team Leader
  • Grievances
  • Conducting the Grievance Interview
  • Management’s right to manage
  • Equal Opportunities
  • Discrimination
  • Equality and diversity
  • Harassment and Bullying
  • Motivation
• Managing Performance, Counselling, Providing Employee Assistance :
  • The performance management process
  • Motivation and Goal Theory
  • Giving Feedback
  • Coaching
  • Counselling – Managers and Supervisors
  • Counselling employees
  • A Counselling Style Inventory
  • Employee Assistance Programmes
• Getting the Best from People :
  • Getting the best from People
  • Then characteristics of leaders
  • Leading Vs Managing
  • Leadership Competencies
  • Leadership development
  • 360 degree feedback
  • Course review
  • Personal Development Planning
• Course assessment  .

The Discount

10% in case of Three P. (or more)