The Senior Secretary Development Programme

Code Date City Fees Register
OM011 August 20, 2023 - August 24, 2023 Dubai – UAE $ 5000

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OM011 November 5, 2023 - November 9, 2023 Istanbul $ 4500

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OM011 February 18, 2024 - February 22, 2024 Online $ 1900

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  • By the end of this Course participants will be able to:
  • Develop and effective communication strategy with your boss and gain respect from other employees
  • Apply techniques for solving day to day administrative problems
  • Conduct efficient, effective meetings
  • Develop necessary business manual and records management processes
  • Demonstrate leadership and teamwork skills
  • Enhance your personal performance within your organization
  • Understand what your organization requires from you to increase your value
  • Realize how to develop your career
  • Project the right corporate image
  • Develop your stress management techniques
  • Build your confidence and learn how to delegate without creating an atmosphere
  • Discover how to influence your boss
  • Priorities when working for more than one boss
  • Identify career tip ways of being a model employee
  • Understand different cultures in the work place
  • Anticipate your bosses requirements before he has to ask you
  • What managers want from today’s secretaries
  • How to control time instead of having time control you
  • A look at new technology and its impact

The Delegates

  • Executive Secretaries
  • Personal Assistants
  • Executive Assistants
  • Senior Secretaries
  • Administrators wishing to enhance their ability to perform and be happier with their responsibilities.
  • Those working in the office environment with responsibility for the efficient administration and co-ordination of the physical, administrative and human resources of a department.

The Contents

  • Introduction and Course overview.
  • Setting Goals
  • Defining goals setting
  • Thought to motivate you to set goals
  • Separating real from neurotic goals from ideals to action
  • Improving and managing a successful relationship with your boss
  • Deepen on your understanding of your managers challenges
  • Setting a solid foundation in the partnership
  • The non-communication manager
  • Dealing with difficult personalities
  • Manager/Secretarial partnership
  • Managing stressful situations –how to stay calm
  • Making a decision, does your boss permit you to take initiative?
  • Developing a productivity working relationship with your boss –how to make a winning team?
  • How do you find out about each others personality traits to ensure a smooth working relationship?
  • Generating goodwill getting to trust each other?
  • How do you deal with your bosses changing moods?
  • Benefits of adapting your style to compliment your bosses style
  • Anticipating each others needs –how to deliver before you are asked?
  • What are the main prerequisites for being a winning team?
  • Working for more than one boss
  • Setting priorities –deciding what can wait and what needs to be done now
  • Understanding the functions of our bosses and their priorities
  • The importance of open communications
  • Increasing your effectiveness by developing your organization skills
  • Communication
  • Elements necessary for good communication
  • Step to communicate well
  • Charting out your personality
  • Understanding your strengths and stresses
  • To be aware of the communication process in business.
  • To use the appropriate communication medium
  • To be aware of the causes of communication breakdown.
  • To practice effective listening techniques
  • To identify the procedures for planning and preparing a successful presentation
  • To be aware of the use of visual aids and technology in presenting information
  • Communication and gender and age
  • Dealing with difficult personalities through the right communication skills.
  • Managing your time and operations to increase your personal effectiveness
  • How to optimize the use of your time?
  • To learn the techniques of effective time management
  • Planning the first ten minutes
  • Avoiding the busy trap
  • Understanding job priorities
  • Using the two-way communication
  • Prioritizing tasks
  • Using a tracking system
  • Understanding urgency
  • Addressing excuses
  • Achieving success
  • Number of Techniques that Aim to Increase the Effectiveness of a Person in Getting the Things Done.
  • To-do list
  • Goal setting
  • Rational goals
  • Directional goals
  • Muddling through
  • Value and cost of meeting
  • Types of meetings
  • Successful meeting leader and participants
  • Meeting process
  • The manager / secretary meeting the second magic ten minutes
  • Learn how to control time during meetings
  • Controlling your telephone
  • Dissolving time loss causes
  • Creative thinking & problem solving
  • Defining problem solving
  • Planning your strategy
  • Exploring alternative decision
  • Taking real problems and working through them
  • Five style for dealing with conflicts
  • Creating a high profile
  • Identifying the barriers
  • How to move forward
  • How to become more influential and productive
  • Report to your manager
  • Creating a personal action plan
  • Building your reputation- What makes you a top of the range Executive Secretary.
  • Who are the people you can learn from inside/ outside the organization
  • What is a mentor? Do you have one?
  • Dedication –how much should you enjoy the work you do take pride in it?
  • Loyalty and discretion –are the title white lies acceptable?
  • Appearance –does your personal appearance really reflect the worth you place in yourself
  • Good common sense and logic
  • Discipline, efficiency and ability to organize
  • Making the office technology work for you
  • Making maximum use of your personal computer- Using the different software to organize your work.
  • Using e-mail to improve communication
  • The Internet – what it can do for you?
  • The future role of the PA/Executive Secretary
  • The factors currently affecting your role
  • Changes to the role –is it an opportunity or threat?
  • The role in the future – where do we go from here?
  • What skill attributes and qualifications do you need?
  • Tips on ways to gain skills that will help you stay ahead.
  • Course summary .


The Discount

10% in case of Three P. (or more)