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Objectives

• By the end of this Course participants will be able to:
• Develop and effective communication strategy with your boss and gain respect from other employees
• Apply techniques for solving day to day administrative problems
• Conduct efficient, effective meetings
• Develop necessary business manual and records management processes
• Demonstrate leadership and teamwork skills
• Enhance your personal performance within your organization
• Understand what your organization requires from you to increase your value
• Realize how to develop your career
• Project the right corporate image
• Develop your stress management techniques
• Build your confidence and learn how to delegate without creating an atmosphere
• Discover how to influence your boss
• Priorities when working for more than one boss
• Identify career tip ways of being a model employee
• Understand different cultures in the work place
• Anticipate your bosses requirements before he has to ask you
• What managers want from today’s secretaries
• How to control time instead of having time control you
• A look at new technology and its impact

The Delegates

• Executive Secretaries
• Personal Assistants
• Executive Assistants
• Senior Secretaries
• Administrators wishing to enhance their ability to perform and be happier with their responsibilities.
• Those working in the office environment with responsibility for the efficient administration and co-ordination of the physical, administrative and human resources of a department.

The Contents

• Introduction and Course overview.
• Setting Goals
• Defining goals setting
• Thought to motivate you to set goals
• Separating real from neurotic goals from ideals to action
• Improving and managing a successful relationship with your boss
• Deepen on your understanding of your managers challenges
• Setting a solid foundation in the partnership
• The non-communication manager
• Dealing with difficult personalities
• Manager/Secretarial partnership
• Managing stressful situations –how to stay calm
• Making a decision, does your boss permit you to take initiative?
• Developing a productivity working relationship with your boss –how to make a winning team?
• How do you find out about each others personality traits to ensure a smooth working relationship?
• Generating goodwill getting to trust each other?
• How do you deal with your bosses changing moods?
• Benefits of adapting your style to compliment your bosses style
• Anticipating each others needs –how to deliver before you are asked?
• What are the main prerequisites for being a winning team?
• Working for more than one boss
• Setting priorities –deciding what can wait and what needs to be done now
• Understanding the functions of our bosses and their priorities
• The importance of open communications
• Increasing your effectiveness by developing your organization skills
• Communication
• Elements necessary for good communication
• Step to communicate well
• Charting out your personality
• Understanding your strengths and stresses
• To be aware of the communication process in business.
• To use the appropriate communication medium
• To be aware of the causes of communication breakdown.
• To practice effective listening techniques
• To identify the procedures for planning and preparing a successful presentation
• To be aware of the use of visual aids and technology in presenting information
• Communication and gender and age
• Dealing with difficult personalities through the right communication skills.
• Managing your time and operations to increase your personal effectiveness
• How to optimize the use of your time?
• To learn the techniques of effective time management
• Planning the first ten minutes
• Avoiding the busy trap
• Understanding job priorities
• Using the two-way communication
• Prioritizing tasks
• Using a tracking system
• Understanding urgency
• Addressing excuses
• Achieving success
• Number of Techniques that Aim to Increase the Effectiveness of a Person in Getting the Things Done.
• To-do list
• Goal setting
• Rational goals
• Directional goals
• Muddling through
• Value and cost of meeting
• Types of meetings
• Successful meeting leader and participants
• Meeting process
• The manager / secretary meeting the second magic ten minutes
• Learn how to control time during meetings
• Controlling your telephone
• Dissolving time loss causes
• Creative thinking & problem solving
• Defining problem solving
• Planning your strategy
• Exploring alternative decision
• Taking real problems and working through them
• Five style for dealing with conflicts
• Creating a high profile
• Identifying the barriers
• How to move forward
• How to become more influential and productive
• Report to your manager
• Creating a personal action plan
• Building your reputation- What makes you a top of the range Executive Secretary.
• Who are the people you can learn from inside/ outside the organization
• What is a mentor? Do you have one?
• Dedication –how much should you enjoy the work you do take pride in it?
• Loyalty and discretion –are the title white lies acceptable?
• Appearance –does your personal appearance really reflect the worth you place in yourself
• Good common sense and logic
• Discipline, efficiency and ability to organize
• Making the office technology work for you
• Making maximum use of your personal computer- Using the different software to organize your work.
• Using e-mail to improve communication
• The Internet – what it can do for you?
• The future role of the PA/Executive Secretary
• The factors currently affecting your role
• Changes to the role –is it an opportunity or threat?
• The role in the future – where do we go from here?
• What skill attributes and qualifications do you need?
• Tips on ways to gain skills that will help you stay ahead.
• Course summary .

 

The Discount

10% in case of Three P. (or more)