Achieving Administrative Excellence

Code Date City Fees Register
ML001 April 28, 2024 - May 2, 2024 Abu Dhabi - UAE $ 5000

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ML001 July 7, 2024 - July 11, 2024 Madrid $ 5000

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ML001 October 27, 2024 - October 31, 2024 Dubai – UAE $ 5000

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ML001 January 5, 2025 - January 9, 2025 Online $ 1500

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  • By the end of this Course participants will be able to:
  • Support strategic management through Personal Administration
  • Increase organisational potential through identifying talent
  • Identify performance targets and opportunities
  • Introduce effective recruitment strategies
  • Effective conflict resolution
  • Creative decision making
  • Develop effective interpersonal skills
  • Attentive questioning and listening
  • Set, monitor and measure the success of objectives.
  • Analyse your own strengths and development needs and prepare a personal development plan for the next twelve months.

The Delegates

This course is designed for all managers and team leaders , Supervisors , Professionals , Administration Executives , Salespeople who wish to develop a clear understanding of what an integrated Personnel Administration strategy looks like. It will also help devise strategies that will assist in making a real success of creating a talent valued culture.

The Contents

  • Introduction and Course overview.
  • Defining talent management
  • What is talent?
  • The difference between talent, potential and high performance
  • Talent management as a process
  • Aligning talent management to your business strategy
  • The role of talent management in enabling people to deliver the strategy
  • Understand the requirements of your organisation and customers
  • Engage the business in ownership
  • Measuring performance
  • How to measure the success of Personnel Administration
  • Identify which performance measures help or hinder your talent Management strategy
  • Capitalising on great performance
  • Developing exit strategies for underperformers
  • Interpersonal relationship skills
  • Listening and questioning
  • Identifying methods and techniques of applying assertiveness effectively
  • Conflict resolution
  • Our changing world – personal assessment
  • What do I hope to achieve?
  • How will I achieve it?
  • What has changed in work and life?
  • What other changes can we expect?
  • How do we manage this?
  • What are the implications for me and for others?
  • Balancing life and work
  • Why time matters and how your use of time affects others
  • How am I using my time?
  • What are my time wasters?
  • Time logging
  • Why do I put things off?
  • Ways that other people use time
  • Time lines – how do I view time?
  • How does my use of time affect others?
  • Work planning and project management
  • Work management methods diagnostic
  • Pressures on work plans – time, quality, cost
  • The planning process
  • Planning work in progress
  • Analysing and managing risk
  • Contingency planning
  • Problem solving techniques
  • Practical techniques for managing time wasters
  • Managing paperwork, real and virtual
  • Managing travel
  • Managing meetings
  • Making the best use of the phone.
  • Using the diary – the key time management tool.
  • Managing Interruptions
  • Making it all work
  • Work planning practical
  • Debrief
  • Testing your plan
  • Analysing your strengths and needs
  • Developing your personal development plan
  • Course summary .


  • Great Discount for companies and governmental Organizations .
  • All programs are held in five star hotels .
  • All lecturers have sufficient knowledge and experience to implement the programs at an optimal level .
  • Large package of services is offered to the participants .

The Discount

10% in case of Three P. (or more)