Administration and Office Management

Code Date City Fees Register
OM001 April 28, 2024 - May 2, 2024 Dubai – UAE $ 5000

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OM001 July 7, 2024 - July 11, 2024 Madrid $ 5000

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OM001 October 27, 2024 - October 31, 2024 Dubai – UAE $ 5000

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OM001 January 5, 2025 - January 9, 2025 Online $ 1500

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  • By the end of this Course participants will be able to:
  • Develop the skills and attributes of a first class office professional and make a greater contribution in their workplace.
  • Become more confident
  • Become more proactive
  • Communicate more confidently and effectively with your manager, colleagues and other departments
  • Deal with the difficulties and pressures of working in a modern office.
  • Priorities between urgent and important tasks
  • Plan, organize and manage time more effectively
  • Present yourself more confidently and efficiently
  • Write, email and use the phone more professionally and effectively.

The Delegates

  • Delegates attending this event will be involved in the operational running of an office or fulfil the role of an Executive or Personal Assistant to Senior or Middle Management.
  • It will also be a constructive development event for those individuals with some office management experience looking to move into a more senior position as an Office Professional or Administration team leader / supervisor.
  • The course is targeted at:
  • Office Administrators
  • Office Professionals
  • Supervisors of clerical and administrative staff
  • Executive Secretaries
  • Personal Assistants C

The Contents

  • Introduction and Course overview.
  • Setting the scene, assessing existing skills, Time Management
  • General introduction
  • Assessing prior skills and knowledge
  • Competencies required
  • Perceptions, attitudes and beliefs
  • Learning Styles/Thinking Styles
  • Time management skills
  • Time Management Group Activity
  • Video on time management
  • Organising and Planning
  • Managing workflow
  • Techniques for organising and planning – brainstorming, SWOT analysis.
  • Goal setting, setting SMART objectives
  • Group Activity
  • Mind Mapping
  • Video
  • Group Activity – mind mapping exercise
  • Managing meetings
  • Communication Skills
  • Understanding Assertiveness
  • Group Activity on assertiveness
  • Listening and questioning skills
  • Group activity on listening effectively
  • Body Language
  • Group activity on body language
  • Team working
  • Conflict management
  • Dealing with difficult people
  • Managing upwards
  • Stress management
  • Group Team building activity to demonstrate leading, sharing information, understanding the brief, listening skills, teamwork, creative thinking, time management
  • Presentation skills
  • Telephone skills
  • Writing skills
  • Email etiquette
  • Presentation skills
  • Group Exercise – delegates to prepare and present a 4 minute presentation on a topic to be agreed.
  • Review of the week
  • Course summary .


  • Great Discount for companies and governmental Organizations .
  • All programs are held in five star hotels .
  • All lecturers have sufficient knowledge and experience to implement the programs at an optimal level .
  • Large package of services is offered to the participants .

The Discount

10% in case of Three P. (or more)