Code | Date | City | Fees | Register |
---|---|---|---|---|
OM003 | May 18, 2025 - May 22, 2025 | Cairo - EGYPT | $ 4500 |
Register Course.. |
OM003 | August 17, 2025 - August 21, 2025 | Madrid | $ 6200 |
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OM003 | November 2, 2025 - November 13, 2025 | Milan - ITALY | $ 9900 |
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OM003 | February 15, 2026 - February 19, 2026 | Dubai – UAE | $ 5400 |
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Objectives
- By the end of this course delegates will be able to:
- Have a better understanding of the role that administrative; clerical and secretarial staff plays in influencing management results
- Be able to assess their own interpersonal skills in order to communicate effectively at all levels
- Be able to develop strategies for planning and organizing their work, including diary management techniques
- Add value to the work of the managers they support paying greater attention to total quality
- Learn how to prioritize and cope with multiple tasks
- Learn how to think as a manager – planning, making decisions and solving problems
- Learn how to improve their communication skills to enhance their relationships
- Learn to manage your thoughts and feelings and improve self-confidence
- Learn how to be assertive and therefore more effective in the workplace
The Delegates
- Administrative personnel, Supervisors, Administration Officers, Secretaries, Administrative Personnel, Clerks, Document Controllers, Executive Secretaries, Administrative Assistants, Assistant Controllers, Data Loaders, Camp Admins, Projects Administrators, Technical Assistants, Office Administrators & Managers, HR Officers, PA’s & Secretaries, Records Officers, Events Planners & Designers, Event Managers, Project Coordinators, Customer Service Personnel, Procurement Officers, Support Staff, anyone involved in office management and administration skills and practices.
The Contents
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- Office Management: An Overview
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- What is advanced office management?
- The challenging role of the office manager/administrator
- The skills needed to be an effective office manager/administrator
- Understanding management challenges: effective influencing skills
- The changing business environment and how to respond
- Vital leadership skills and how to develop them
- Essential Administrative Skills
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- Harnessing the power of the mind – through mind mapping techniques
- Right brain/left brain theory
- Managing larger projects to meet deadlines
- Planning skills – using a Gantt Chart to chart work progress
- Problem solving techniques
- Becoming more proactive
- Decision Making tools
- Managing meetings effectively
- Keeping minutes of a meetings
- Working with more than one manager
- Advanced Communication & Interpersonal Skills
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- Advanced communication skills
- Interpersonal skills and working with difference
- Managing new communication challenges
- Making inspiring presentations
- Negotiation skills and techniques
- Managing difficult people
- Identifying and dealing with pressure and stress
- Resource & Team Management
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- Understanding and managing teams
- What makes a successful team?
- Managing effectively through motivation
- Coaching techniques
- Grievance and disciplinary issues
- Giving and receiving constructive feedback
- Self-Management and Strategic Thinking
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- What is self-management?
- Time management skills
- Setting priorities and delegating
- Strategies for managing change
- Strategic thinking
- Decision making skills and techniques
- Effective problem solving strategies
- Projecting yourself positively and assertively
- Self-development and personal growth
- Self-Empowerment & Self-Management
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- Understanding the main causes of stress
- How to build self-confidence and strength the ability to respond to difficult situations
- How to relax and refresh the mind and body
- The signs, symptoms, causes and triggers to stress
- Why stress is a powerful messenger
- How to break the vicious cycle of stressful thinking
- The essential skills of emotional intelligence
- Using emotional intelligence at work
- Transforming fear and negativity and reactiveness
- Becoming a more proactive, responsible and self-aware person
- Vital Communication Skills
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- Common communication mistakes
- Different styles of communication
- Communicating with confidence
- Learning to be more assertive
- Win-win conflict resolution
- The most effective way to say no
- Understanding and using body language
- Understanding gender differences in communication
- Overcome biases and discomfort associated with exercising power
- Understanding different personality types and how to deal with them
- How to create an effective working relationship with any kind of boss
- Best practices for delivering positive feedback
- Continuing professional development .
Course summary.
The Discount
Free Seats Are Offered