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Objectives

• By the end of this course delegates will be able to:
  • Have a better understanding of the role that administrative; clerical and secretarial staff plays in influencing management results
  • Be able to assess their own interpersonal skills in order to communicate effectively at all levels
  • Be able to develop strategies for planning and organizing their work, including diary management techniques
  • Add value to the work of the managers they support paying greater attention to total quality
  • Learn how to prioritize and cope with multiple tasks
  • Learn how to think as a manager – planning, making decisions and solving problems
  • Learn how to improve their communication skills to enhance their relationships
  • Learn to manage your thoughts and feelings and improve self-confidence
  • Learn how to be assertive and therefore more effective in the workplace

The Delegates

• Administrative personnel, Supervisors, Administration Officers, Secretaries, Administrative Personnel, Clerks, Document Controllers, Executive Secretaries, Administrative Assistants, Assistant Controllers, Data Loaders, Camp Admins, Projects Administrators, Technical Assistants, Office Administrators & Managers, HR Officers, PA’s & Secretaries, Records Officers, Events Planners & Designers, Event Managers, Project Coordinators, Customer Service Personnel, Procurement Officers, Support Staff, anyone involved in office management and administration skills and practices.

The Contents

• • Office Management: An Overview
  • • What is advanced office management?
    • The challenging role of the office manager/administrator
    • The skills needed to be an effective office manager/administrator
    • Understanding management challenges: effective influencing skills
    • The changing business environment and how to respond
    • Vital leadership skills and how to develop them
  • Essential Administrative Skills
  • • Harnessing the power of the mind – through mind mapping techniques
    • Right brain/left brain theory
    • Managing larger projects to meet deadlines
    • Planning skills – using a Gantt Chart to chart work progress
    • Problem solving techniques
    • Becoming more proactive
    • Decision Making tools
    • Managing meetings effectively
    • Keeping minutes of a meetings
    • Working with more than one manager
  • Advanced Communication & Interpersonal Skills
  • • Advanced communication skills
    • Interpersonal skills and working with difference
    • Managing new communication challenges
    • Making inspiring presentations
    • Negotiation skills and techniques
    • Managing difficult people
    • Identifying and dealing with pressure and stress
  • Resource & Team Management
  • • Understanding and managing teams
    • What makes a successful team?
    • Managing effectively through motivation
    • Coaching techniques
    • Grievance and disciplinary issues
    • Giving and receiving constructive feedback
  • Self-Management and Strategic Thinking
  • • What is self-management?
    • Time management skills
    • Setting priorities and delegating
    • Strategies for managing change
    • Strategic thinking
    • Decision making skills and techniques
    • Effective problem solving strategies
    • Projecting yourself positively and assertively
    • Self-development and personal growth
  • Self-Empowerment & Self-Management
  • • Understanding the main causes of stress
    • How to build self-confidence and strength the ability to respond to difficult situations
    • How to relax and refresh the mind and body
    • The signs, symptoms, causes and triggers to stress
    • Why stress is a powerful messenger
    • How to break the vicious cycle of stressful thinking
    • The essential skills of emotional intelligence
    • Using emotional intelligence at work
    • Transforming fear and negativity and reactiveness
    • Becoming a more proactive, responsible and self-aware person
  • Vital Communication Skills
  • • Common communication mistakes
    • Different styles of communication
    • Communicating with confidence
    • Learning to be more assertive
    • Win-win conflict resolution
    • The most effective way to say no
    • Understanding and using body language
    • Understanding gender differences in communication
    • Overcome biases and discomfort associated with exercising power
    • Understanding different personality types and how to deal with them
    • How to create an effective working relationship with any kind of boss
    • Best practices for delivering positive feedback
    • Continuing professional development .

  Course summary.

The Discount

Free Seats Are Offered