Advanced Office Management & Effective Administration

Code Date City Fees Register
OM003 May 18, 2025 - May 22, 2025 Cairo - EGYPT $ 4500

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OM003 August 17, 2025 - August 21, 2025 Madrid $ 6200

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OM003 November 2, 2025 - November 13, 2025 Milan - ITALY $ 9900

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OM003 February 15, 2026 - February 19, 2026 Dubai – UAE $ 5400

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Objectives

  • By the end of this course delegates will be able to:
    • Have a better understanding of the role that administrative; clerical and secretarial staff plays in influencing management results
    • Be able to assess their own interpersonal skills in order to communicate effectively at all levels
    • Be able to develop strategies for planning and organizing their work, including diary management techniques
    • Add value to the work of the managers they support paying greater attention to total quality
    • Learn how to prioritize and cope with multiple tasks
    • Learn how to think as a manager – planning, making decisions and solving problems
    • Learn how to improve their communication skills to enhance their relationships
    • Learn to manage your thoughts and feelings and improve self-confidence
    • Learn how to be assertive and therefore more effective in the workplace

The Delegates

  • Administrative personnel, Supervisors, Administration Officers, Secretaries, Administrative Personnel, Clerks, Document Controllers, Executive Secretaries, Administrative Assistants, Assistant Controllers, Data Loaders, Camp Admins, Projects Administrators, Technical Assistants, Office Administrators & Managers, HR Officers, PA’s & Secretaries, Records Officers, Events Planners & Designers, Event Managers, Project Coordinators, Customer Service Personnel, Procurement Officers, Support Staff, anyone involved in office management and administration skills and practices.

The Contents

    • Office Management: An Overview
      • What is advanced office management?
      • The challenging role of the office manager/administrator
      • The skills needed to be an effective office manager/administrator
      • Understanding management challenges: effective influencing skills
      • The changing business environment and how to respond
      • Vital leadership skills and how to develop them
    • Essential Administrative Skills
      • Harnessing the power of the mind – through mind mapping techniques
      • Right brain/left brain theory
      • Managing larger projects to meet deadlines
      • Planning skills – using a Gantt Chart to chart work progress
      • Problem solving techniques
      • Becoming more proactive
      • Decision Making tools
      • Managing meetings effectively
      • Keeping minutes of a meetings
      • Working with more than one manager
    • Advanced Communication & Interpersonal Skills
      • Advanced communication skills
      • Interpersonal skills and working with difference
      • Managing new communication challenges
      • Making inspiring presentations
      • Negotiation skills and techniques
      • Managing difficult people
      • Identifying and dealing with pressure and stress
    • Resource & Team Management
      • Understanding and managing teams
      • What makes a successful team?
      • Managing effectively through motivation
      • Coaching techniques
      • Grievance and disciplinary issues
      • Giving and receiving constructive feedback
    • Self-Management and Strategic Thinking
      • What is self-management?
      • Time management skills
      • Setting priorities and delegating
      • Strategies for managing change
      • Strategic thinking
      • Decision making skills and techniques
      • Effective problem solving strategies
      • Projecting yourself positively and assertively
      • Self-development and personal growth
    • Self-Empowerment & Self-Management
      • Understanding the main causes of stress
      • How to build self-confidence and strength the ability to respond to difficult situations
      • How to relax and refresh the mind and body
      • The signs, symptoms, causes and triggers to stress
      • Why stress is a powerful messenger
      • How to break the vicious cycle of stressful thinking
      • The essential skills of emotional intelligence
      • Using emotional intelligence at work
      • Transforming fear and negativity and reactiveness
      • Becoming a more proactive, responsible and self-aware person
    • Vital Communication Skills
      • Common communication mistakes
      • Different styles of communication
      • Communicating with confidence
      • Learning to be more assertive
      • Win-win conflict resolution
      • The most effective way to say no
      • Understanding and using body language
      • Understanding gender differences in communication
      • Overcome biases and discomfort associated with exercising power
      • Understanding different personality types and how to deal with them
      • How to create an effective working relationship with any kind of boss
      • Best practices for delivering positive feedback
      • Continuing professional development .

    Course summary.

The Discount

Free Seats Are Offered

2025-04-29T20:17:01+00:00