Benchmarking Best Practices

Code Date City Fees Register
ML006 December 11, 2022 - December 15, 2022 Dubai – UAE $ 5000

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ML006 March 12, 2023 - March 16, 2023 Sharm El-Sheikh $ 4000

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ML006 June 11, 2023 - June 15, 2023 Cairo - EGYPT $ 3750

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Objectives

  • Benchmarking is a proven tool used to drive strategic and operational improvement, and identify and validate internal and external best practices.
  • This course introduces the latest benchmarking approaches and the skills, tools, and techniques necessary to conduct benchmarking initiatives .
    • Define benchmarking as it relates to your organization
    • Prioritize the key business processes your organization needs to benchmark
    • Plan a benchmarking project that includes process documentation and key performance indicators
    • Understand how secondary research supports your selection of best-practice organizations
    • Develop a data-collection plan that will allow maximum learning from select best-practice organizations
    • Learn effective site-visit techniques.

The Delegates

Members of senior management – management development managers
Planning Managers – Quality Managers – And all those interested in the subject of the course .

The Contents

  • Introduction and course overview.
  • Benchmarking: What Is It?
    • Explain what benchmarking is, what it can help accomplish, and ways it can be applied
    • Learn about the benchmarking model
  • Getting Started: The Strategic Level
    • The big picture
    • Identify customers
  • Critical success factors
  • Measure level of satisfaction
    • Process Classification FrameworkSM
  • Core-process ranking
  • Criteria testing
  • Planning the Study
    • Assembling a benchmarking team
  • Team selection criteria and structure
  • Roles and responsibilities
    • Understanding and documenting the process
  • Process flow
  • Relationship map
  • Cross-functional process map
    • Measuring your process performance
  • Four types of measures
  • Developing a family of measures
    • Scoping the study
  • Determining improvement opportunities
  • Other tools and techniques
    • Developing a project plan
    • Developing a data collection plan
    • Case study activity
  • Collecting Information
    • Strategy for data collection
    • Secondary research overview
  • Sources of data and steps
  • Secondary research logic
  • Assessing partners’ information
  • Partner profile
  • Contacting and screening
    • Data collection instruments
  • Screening survey
  • Detailed questionnaire
  • Site visit objectives
    • Helpful hints for your site visit
    • Case study activity
  • Analyzing Data
    • Analysis pitfalls
    • Normalizing data
  • Comparing metrics
  • Normalizing data activity
  • Examining relationships
  • Gap analysis
    • Formulating implementation strategy
  • Cost-benefit analysis
  • Types of costs
    • The final report
  • Report format
    • Case study activity
  • Adapting and Improving
    • Continuous improvement model
  • Implementation road map
    • Pilot the study
  • Measure
  • Monitor
    • Critical path method
    • Contingency planning
    • Recalibrate and recycle
    • Case study activity
  • Legal and Ethical Issues
    • Behavioral choices
    • Code of conduct overview
  • Purpose
  • Conscience-raising questions
  • Preamble/Code of conduct
    • Good, bad, and questionable practices
  • Code of conduct dilemmas activity
  • Course summary .

 Notes:

  • Great Discount for companies and governmental Organizations .
  • All programs are held in five star hotels .
  • All lecturers have sufficient knowledge and experience to implement the programs at an optimal level .
  • Large package of services is offered to the participants .

The Discount

10% in case of Three P. (or more)

Course File

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2024-01-03T01:08:15+00:00