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Objectives

• By the end of this Course participants will be able to:
• Know what real supervision is, and be able to explain to others what it is, and what it means
• Understand and practice basic supervisory skills
• Define the difference between the supervisory and the operational roles
• Explain how to set and monitor objectives
• Explain what motivates you and describe ways to motivate others effectively
• Manage performance for results
• Use different techniques to communicate effectively with your team
• Use an appropriate strategy for delegating to others
• Motivate and support others in the achievement of targets
• Demonstrate effective questioning skills
• Communicate effectively

The Delegates

• This course will prove to be a useful and productive resource for all those who are interested in developing their leadership and management skills. It will be of benefit to:
• Newly promoted members of the management team
• Technical staff planning to transition to a management position
• Supervisors seeking to develop their supervisory skills
• Team leaders interested in further management development
• Managers interested in evaluating their current skill set
• Managers seeking to enhance their managerial skills

The Contents

• Introduction and Course overview.
• What Is A Supervisor?
• Should you be a supervisor?
• Making the transition
• The difference between doing and supervising
• Highs and lows of the supervisory role
• What are the skills of an effective supervisor?
• Developing the skills
• Different ways to supervise others
• Supervisory styles
• Common mistakes you don’t want to make
• Managing Performance – Getting Results
• Characteristics of Performance Management
• Business Plan basics
• Assessing your current situation
• You and the business plan
• Getting productivity through people
• The importance of strategic Goal Setting
• Develop the 5 Success essentials
• Getting and managing results
• How to develop Pro-Active management
• Benefits and barriers to delegation
• How, when and to whom to delegate
• Getting it done right – instructing others
• Managing Performance – Problems And People
• What motivates me?
• What motivates others?
• What does Motivation do?
• Motivation creates energy
• The 3 Major steps of motivation
• Motivation in the workplace
• Herzberg’s Motivational Theory
• Tailoring motivation ideas to individual team members
• How to manage conflict
• Working with different types of personalities
• What to do when a problem arises
• Listening and questioning skills
• Managing Communication
• What is Communication?
• Three major levels of Communication
• The significance of Non-Verbal Communication
• Factors that affect your Communication
• Communication Chart
• Effective ways to Communicate
• Brain Communication impact
• Communication cycle
• Delivering clear, concise messages
• How to make an effective presentation
• 9 Effective Communication principles
• Positive Visual imaging
• Good / Bad relationships
• Planning a Team meeting
• How to be a decisive Decision maker
• Improving your ability to make decisions
• Verbal communication
• Barriers to communication
• Team communications
• Running a team meeting
• Choosing the right words
• Communicating in writing
• Building Powerful Influence
• What is personal empowerment?
• Sources of personal power
• Developing your Mind, Attitude, Appreciation & Character influence
• Mind Think power
• Know the impact of Teleological Thinking
• Replacement Principle
• Building your personal power
• Using your personal power
• Building trust and believability: walking your talk
• 10 Essential Qualities of a Top Supervisor
• Planning for your future – developing yourself
• How to stay Motivated
• Course summary .

 Notes:

• Great Discount for companies and governmental Organizations .
• All programs are held in five star hotels .
• All lecturers have sufficient knowledge and experience to implement the programs at an optimal level .
• Large package of services is offered to the participants .

The Discount

10% in case of Three P. (or more)