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Objectives

• At the end of this Course participants will be able to:
  • Develop communication skills and abilities which can be put to immediate use in the workplace
  • Recognize personal communication styles and behavioral preferences that impact the influence we have on other people and groups
  • Develop strategies for creating a positive work environment and mage conflict effectively
  • Recognize differing behavioral styles and learn to adapt to them in order to build lasting rapport
  • Identify the essential components of a great presentation and how to implement them in practice
  • Learn to use appropriate body language, voice and tone in order to create a positive and lasting first impression in every situation and presentation
  • Build a commanding presence to communicate with impact and influence

The Delegates

• New members of the management team
• Team leaders interested in further developing their management , communication and presentational skills
• Managers wanting to further develop their management and leadership techniques
• Departmental managers
• Front-line supervisors
• Project managers
• Human resources professionals
• Those whose role requires them to inform and persuade business audiences
• Any employees who in the course of their role have to make presentations

The Contents

• How to Build Lasting Rapport
  • The art of building lasting rapport
  • How to identify behavioural traits and react to them
  • How to modify your own behaviour to match other’s
  • Sharpen your senses to the signals others are sending you
  • Connect with colleagues and clients at a level that creates deeper trust and commitment
  • Step into another person’s shoes to better appreciate their experiences and motivations
  • Read body language in order to understand how others are thinking and responding to you
• Self Awareness
  • Key concepts of NLP
  • The relationships between NLP and Emotional Intelligence
  • Connecting your feelings for greater self awareness
  • Eliciting emotions
  • Noticing your unconscious messages and following your intuitions
  • Self talk and what it means
  • Maslow’s Hierarchy of Needs
  • Internal and external referencing
• Crystal Clear Communication
  • Powerful listening and questioning techniques
  • Thinking patterns
  • Filters to communication
  • The use of Metaphors
  • Sub-modalities
  • Perceptual positions
  • Climates of trust
  • Well formed outcomes
• Empathy
  • Review how to sharpen your senses to the signals others are sending you
  • Communicating first impressions
  • The secrets of body language
  • How we communicate
  • Filters to communication
  • Understanding the science of lying
  • Learning Styles
• Motivation
  • Logical levels of change
  • The importance of values in motivation
  • Eliciting values for yourself and your organisation
  • The secrets of motivation
  • Setting goals that motivate
  • Creating a positive future for your organisation
  • Testing your well-formed outcomes
  • Stepping into the future
• The building blocks of effective business presentations
  • To fail to prepare is to prepare to fail
  • Fears and concerns about presenting
  • Working together and the feedback process
  • Pre-prepared presentation on subject of personal choice. Presentation
  • Key learning’s and outcomes
  • Organising you presentation – Who? What? and Why?
• The psychology of presenting: controlling self, stress and emotions
  • Top ten fears – irrational fears of presenting
  • Handling nervous reactions
  • Vocal projection : stories and anecdotes
  • The psychology of presenting (left and right brain) and maintaining audience interest
  • VHF –NLP -engaging the audience lighthouse techniques
  • Planning for presentation III
• Business presentations with style
  • Managing your audience
  • Handling difficult questions
  • Handling difficult people!
  • Practical Presentation III
  • Personal Reflections of presentation
• Fine tuning for perfect presenting
  • Assessing personal performance
  • Advanced tools to involve the audience
  • Self belief: Positive affirmations about presenting
  • Business performance coaching for success
  • Action planning for personal, team and organisational improvement
• Course summary.

 

The Discount

10% in case of Three P. (or more)