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Objectives

• This course will guide the participates to :
• A clearer understanding of human behaviour
• A clear appreciation of how attitude affects behaviour and motivation
• Be clear on how to manage employee performance by:
• Having practiced performance appraisal interviewing
• Having worked though discipline and grievance case studies and examples
• A clear understanding of their behaviour and attitudes .

The Delegates

• Managers and supervisors who want to get the most out of the people they manage .
• Managers who are new to managing people and are looking for an insight into human behaviour .
• HR specialists who are advising on people issues may benefit form discussing some of the underlying assumptions about human behaviour and learning some new skills in applying assertive behaviour .
• Individuals who are curious about behaviour and attitudes and want to direct them to improved employee performance.

The Contents

• Performance and the Individual
• Psychological profiles – Jungian typology and understanding human behaviour
• How competency frameworks support performance management
• Human behaviour questionnaire
• The Iceberg model to understand behaviour
• Models of Performance Management
• The Johari window
• Managing Employee Performance
• Discipline, capability and grievance
• Recognising the difference between Capability and conduct issues
• The “rules of Natural Justice”
• The purposes of discipline
• Inefficiency and box markings
• Models of motivation and behaviour
• The Assertiveness Model of Behaviour and Attitudes
• Identifying and recognising the types of behaviour:
• Aggressive
• Indirectly aggressive
• Passive (aggressive)
• Assertive
• Communication skills
• Being proactive with people
• Exercises with Behaviour and Attitudes
• Managing performance -The Performance Appraisal Interview
• Role plays – dealing with discipline and Grievance cases
• Case studies –real stories explored and developed
• Attitudes and Attitudes to Self
• The Behaviour mirror diagnostic tool
• Social styles –a behaviour model
• Programme review

The Discount

10% in case of Three P. (or more)