Office Management and effective Administration Skills

Code Date City Fees Register
OM009 May 26, 2024 - May 30, 2024 Lisbon $ 5000

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OM009 August 11, 2024 - August 15, 2024 Online $ 1500

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OM009 November 3, 2024 - November 14, 2024 Dubai – UAE $ 9000

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OM009 February 9, 2025 - February 13, 2025 Dubai – UAE $ 5000

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  • This course is designed to enable secretaries/office managers to improve their skills portfolio and to make them an indispensable part of their companies’ management team.
  • Secretaries and office managers, have a crucial role to play in contributing towards the effectiveness of an organization.
  • This innovative course is designed to give participants an understanding and appreciation of the role and scope of the function.
  • It will also to help them develop the knowledge and skills required to enhance their contribution and effectiveness.
  • Identify the key components within the job role of the Office Manager/ Executive Assistant / PA .
  • Practice the techniques and skills demonstrated on the event.
  • Discuss experiences with fellow Delegates and learn possible techniques for advancement of such skills in Facilitator led discussions .
  • Build an approach that suits their own individual style and workplace

The Delegates

  • Office Administrators
  • Office Professionals
  • Supervisors of clerical and administrative staff
  • Executive Secretaries
  • Personal Assistants Course

The Contents

  • Introduction and course overview.
  • The Office Manager / Executive Assistant role: an Overview :
    • Identifying common issues and challenges
    • Setting Personal objectives
    • What makes you indispensable?
    • Proactive versus passive Support
  • Setting and Meeting Objectives :
    • Planning skills
    • Project management approaches for support staff
    • Managing time
    • Strategies for managing change
    • Identifying and dealing with Pressure Points
    • Implementing Action Plans
  • Resource and Team Management :
    • Allocating human resource to tasks and projects
    • Monitoring performance team and self
    • Team Appraisals and Reviews
    • Embedding a new team member effectively
    • Managing team issues
    • Coaching techniques
    • Disciplinary issues
    • Prioritisation approaches and techniques
  • Communications :
    • Improving communications within an existing team
    • Oral and listening skills
    • Reporting to Management
    • Negotiation skills and techniques
    • Managing difficult people
    • Comparison of telephone / face to face / written communications, their effectiveness and suitability for different situations
    • Can you say No?
  • The Working Day :
    • Practicing a typical day‚ simulated scenario incorporating issues and techniques from the week
    • Identifying an approach and style that suits you as an individual
    • Reporting to Management presentation and negotiation techniques
    • Personal Action Plan
  • Course summary.


The Discount

10% in case of Three P. (or more)