Office Management & Process Systems

Code Date City Fees Register
OM008 September 3, 2023 - September 7, 2023 Dubai – UAE USD 5100

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OM008 December 17, 2023 - December 21, 2023 Basel USD 5100

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OM008 March 3, 2024 - March 7, 2024 Online USD 1900

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  • By the end of this Course participants will be able to:
  • Develop the skills and attributes of a first class office professional and make a greater contribution in their workplace.
  • Become more confident and proactive
  • Communicate more confidently and effectively with your manager, colleagues and other departments
  • Deal with the difficulties and pressures of working in a modern office.
  • Priorities between urgent and important tasks
  • Plan, organize and manage time more effectively
  • Present yourself more confidently and efficiently
  • Write, email and use the phone more professionally and effectively.

The Delegates

  • Delegates attending this event will be involved in the operational running of an office or fulfil the role of an Executive or Personal Assistant to Senior or Middle Management.
  • It will also be a constructive development event for those individuals with some office management experience looking to move into a more senior position as an Office Professional or Administration team leader / supervisor.
  • The course is targeted at:
  • Office Administrators
  • Office Professionals
  • Supervisors of clerical and administrative staff
  • Executive Secretaries
  • Personal Assistants C

The Contents

  • Introduction and Course overview.
  • Setting the scene, assessing existing skills, Time Management
  • General introduction
  • Assessing prior skills and knowledge
  • Competencies required
  • Perceptions, attitudes and beliefs
  • Learning Styles/Thinking Styles
  • Time management skills
  • Time Management Group Activity
  • Video on time management
  • Organising and Planning
  • Managing workflow
  • Techniques for organising and planning – brainstorming, SWOT analysis.
  • Goal setting, setting SMART objectives
  • Group Activity – Mind Mapping
  • Group Activity – Mind Mapping Exercise
  • Managing meetings
  • Communication Skills
  • Understanding Assertiveness
  • Group Activity on assertiveness
  • Listening and questioning skills
  • Group activity on listening effectively
  • Body Language
  • Group activity on body language
  • Team working
  • Conflict management
  • Dealing with difficult people
  • Managing upwards
  • Stress management
  • Group Team building activity to demonstrate leading, sharing information, understanding the brief, listening skills, teamwork, creative thinking, time management
  • Presentation skills
  • Telephone skills
  • Writing skills
  • Email etiquette
  • Presentation skills
  • Group Exercise – delegates to prepare and present a 4 minute presentation on a topic to be agreed.
  • Review of the week
  • Coaching and Counseling :
  • Making performance management a positive work task
  • Paraphrasing
  • Making Suggestions
  • Giving Advice
  • Demonstrating
  • Instructing
  • Counseling Style Inventory
  • Managing Information & Budgets/Improving Customer Service And Systems
  • Principles of information management – scheduling, filtering and digesting
  • Interpreting & presenting statistical information
  • Designing & using graphs
  • Designing surveys, presenting findings and interpreting meaning
  • Basic concepts of financial management
  • Monitoring budgets and variance
  • Improving  customer service and systems – continuous improvement – Action planning
  • Course summary .


The Discount

10% in case of Three P. (or more)