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Objectives

• By the end of the course you will:
  • Understand the business drivers for change
  • Know the best time to make changes
  • Know how to prepare the organisation for change
  • Understand the psychology of change, what motivates people, how they will react to change and how to manage those reactions
  • Be able to manage both the corporate and national cultural aspects of change
  • Be able to produce stakeholder value through change
  • Be able to apply a range of analytical tools to assist at each stage in change
  • Know how to communicate change effectively

The Delegates

The course is designed for anyone in a managerial, supervisory or leadership position who must manage change within a team, a department or even at the level of the broader organisation .

The Contents

• Introduction and course overview.
• Business Strategy and Change
• The Importance of Strategy
• Defining Strategy
• Strategic Drift
• STEEPLE Analysis
• Where is your Organization Now?
• Drivers of Change
• Business Drivers of Change
• McGahan’s Trajectories of Industry Change
• Competitive Strength and Competitive Advantage
• Why Change often Fails
• Commonest causes of failure in change initiatives and what to do about them
• Causal model of Change
• Burke-Litwin
• The Balanced Scorecard
• Financial Perspective
• Customer Perspective
• Business Process Perspective
• Learning and Growth Perspective
• Change Readiness
• Organisational Fitness
• Organisational Fitness Model
• Timing of Change
• The Sigmoid Curve
• Change in Teams
• Analytical tools
• Force Field Analysis
• Helpers and Blockers for Change
• Porters’ 5 forces
• McKinsey 7s
• Reactions to Change
• Managing Reactions to Change
• Personal Effects of Change
• The Emotional Loop
• Motivation to Change
• Glasser’s Drivers
• ABCD theory
• Pink’s “Drive” theory: rewards and cognitive skills
• Herzberg – Hygiene and Motivational factors
• Stakeholders and Shareholders
• Stakeholder Mapping
• Stakeholder Management
• Stakeholder Value
• RACI Analysis
• Delighting our Clients and Customers with Change
• Kano’s Customer Satisfaction Model
• Leading and Managing Change
• The Leader as Role Model
• Essential Qualities of a Change Leader
• The VIVE™ model as the basis for Change Leadership
• Kotter – Top Down Leadership
• Balogun and Johnson’s – Middle-out Leadership
• Kaizen – Incremental Change
• Communicating Change
• The “Skyscraper” model for Communicating Change
• Winning Hearts and Minds
• Delegation, Empowerment and Trust
• Cultural Dimensions of Change
• Corporate Culture
• Edgar Schein
• Cameron and Quinn Culture Audit
• National Culture
• Trompenaars and Hofstede
• Building a Learning Organisation
• Single and Double Loop Learning
• Systems Thinking
• Laws of the Fifth Discipline
• Bringing it all Together
• Detailed Action Planning Session
• Individual Action Planning
• Paired Challenge, Coaching and Discussion
• Plenary Declaration of Actions
• Course summary .

 Notes:

• Great Discount for companies and governmental Organizations .
• All programs are held in five star hotels .
• All lecturers have sufficient knowledge and experience to implement the programs at an optimal level .
• Large package of services is offered to the participants .

The Discount

10% in case of Three P. (or more)