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Objectives

• By the end of this Course participants will be able to:
• Recognize the difference between managing and leading
• Develop their skills of managing and leading
• Devise a strategy to help “manage” their boss
• Discover a variety of communication styles to effectively cope with different situations
• Study the art of motivating employees
• Consider methods for conducting effective performance appraisals with their staff
• Create a plan of action to implement in their organization

The Delegates

• This course will prove to be a useful and productive resource for all those who are interested in developing their leadership and management skills. It will be of benefit to:
• Newly promoted members of the management team
• Technical staff planning to transition to a management position
• Supervisors seeking to develop their supervisory skills
• Team leaders interested in further management development
• Managers interested in evaluating their current skill set
• Managers seeking to enhance their managerial skills

The Contents

• Introduction and Course overview.
• The Role and Responsibility of a Supervisor :
• What is management about?
• The roles of management
• Characteristics of an ideal Supervisor
• Barriers to effective management
• Making effective decisions
• Managing the relationship with your boss
• Communicating and Active Listening
• Examining the different ways we communicate
• Identifying obstacles to communication
• Devising a strategy for effective communication
• Active Listening-what is it?
• Developing active listening skills
• Using the right questions to get the right answers
• Motivating and Coaching your staff
• Theories of Motivation-Maslow, Taylor, Hertzberg
• The manager’s role in motivating others
• Achieving the balance in reward vs. punishment
• Developing your coaching skills
• Strengthening you assets
• Dealing with poor performers
• Delegating and Empowering your people
• Obtaining the benefits of delegation
• Overcoming the barriers to delegation
• Delegation as opposed to abdication
• Skills of effective delegation
• Managing authority and responsibility
• Developing a delegation action plan
• The Performance Review
• Setting goals and objectives for your staff
• Conducting the performance review
• Obtaining the benefits of effective appraisal
• Dealing with objective and subjective criteria
• Managing disciplinary action
• Appraising yourself for advancement
• Course summary.

 Notes:

• Great Discount for companies and governmental Organizations .
• All programs are held in five star hotels .
• All lecturers have sufficient knowledge and experience to implement the programs at an optimal level .
• Large package of services is offered to the participants .

The Discount

10% in case of Three P. (or more)