Management Process & Systems

Code Date City Fees Register
ML021 December 4, 2022 - December 8, 2022 Basel $ 5000

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ML021 March 5, 2023 - March 9, 2023 Dubai – UAE $ 5000

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ML021 May 14, 2023 - May 18, 2023 Online $ 1900

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ML021 June 4, 2023 - June 8, 2023 Cairo - EGYPT $ 3750

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  • To understand the context in which management process improvement and quality techniques support business strategy and high level strategic goals .
  • The importance of management process improvement in performance .
  • To understand how to apply 5S and Visual Management techniques to control processes
  • The importance and benefits of teamwork within the Lean model
  • How to apply problem solving structure and techniques to improve performance
  • Identify where the 6 Big Losses are and choosing the appropriate action plan to gain the biggest benefits
  • Understand SPC and how to improve and control quality performance

The Delegates

Team Leaders, business managers, production personnel and senior professionals and any person who would like to take a wider perspective how they can improve their management skills while ensuring all team members are given opportunities to contribute to the improvements. This will ensure any gains made are both supported and sustainable.

The Contents

Strategic Context

  • What is strategy; an overview of its aims and purpose
  • Strategic management tools
  • How business process improvement supports strategy
  • Using strategy maps to identify areas for business improvement

Effective strategy execution

  • Designing and using effective performance management systems
  • How business process and quality improvement fits in

Lean Awareness

  • Definition of Lean
  • What Lean Entails
  • Traditional versus Lean
  • Six key principles of Lean
  • Cost reduction and Lean principles
  • Barriers to implementing Lean
  • Understanding the foundation and pillars of Toyota’s ‘TPS House’
  • Benefits to the Business / Benefits to Employees
  • Business process simulation

Supplier Basics :

  • Value Stream Mapping
  • Measures of Performance
  • Visual Management
  • Takt Time
  • Line Balancing
  • Process Capability
  • Team Empowerment

Effective leadership

  • Manager or leader?
  • Why we need more leaders
  • Effective team leadership

Organisational culture

  • Cultural frames of reference
  • Four layers of culture
  • The cultural web
  • A Lean culture
  • People and Lean

Effective Teamwork

  • The power of teams
  • The role of teams in Lean
  • Lunar Rescue Exercise
  • Consensus Reaching Tools and Techniques
  • Why Business Needs Teams
  • Individual Team Characteristics (The Adair Model)
  • Stages in team development
  • Characteristics of Effective Teams
  • Team role questionnaire and consideration
  • Relating the learning points to the Real World

The Toyota Production System – a philosophy built on Lean

  • The heart of TPS – waste reduction
  • Objectives of Visual Management
  • Pillars of the TPS – Jikoda – Toyota’s approach to visual control
  • What is a Visual Workplace?
  • The 5S’s
  • Skills Matrix
  • Product Organisation
  • Scheduling Boards
  • Tool Storage / Shadow Boards
  • Understanding continuous flow
  • Levelling the work flow

Creative Problem Solving

  • Analyse the Problem
  • Decide if a problem exists
  • Define the problem
  • Diagnose the problem
  • Decide on a Solution
  • Generate alternatives
  • Solving problems
  • See for yourself

Tools Covered Include:

  • Histograms
  • Pareto Analysis
  • Kepner / Tregoe
  • Cause and Effect Diagrams
  • Brainstorming
  • Mind-mapping
  • Paired Comparison
  • FMEA

Statistical Process Control

  • The Meaning of Quality
  • Quality Control
  • Attribute and Variable Methods of Measurement
  • Frequency Distribution
  • Normal and Non Normal Distribution Curves
  • Common and Special Causes of Variation
  • Standard Deviation for Normal Distributions
  • Machine Capability
  • Cp / Cpk Interpretation
  • Process Improvement Stages
  • Definition of SPC
  • The Five Influencing Factors
  • Introduction to SPC Charts
  • Concern and Corrective Action Logs

Course summary .


  • Great Discount for companies and governmental Organizations .
  • All programs are held in five star hotels .
  • All lecturers have sufficient knowledge and experience to implement the programs at an optimal level .
  • Large package of services is offered to the participants .

The Discount

10% in case of Three P. (or more)