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Objectives

• By the end of the Course , participants will be able to:
  • Effectively coach and appraise their followers.
  • Employ problem-solving techniques to overcome obstacles facing them/their department.
  • Resolve conflict based on a win-win approach.
  • Introduce and manage change leading to continuous improvement.
  • Develop time and meeting management improvement action-plans.

The Delegates

Department heads, superintendents, senior supervisors and others who need to develop their managerial skills.

The Contents

• Introduction and course overview.
• Leadership

• • Characteristics of Leaders
  • Leadership versus Management: The Vital Differences
  • Situational Leadership
  • Attitudes & Personality
  • Implicationsfor Managers
  • Concepts of Motivating Your Followers
  • Various Theories of Motivation

• Coaching and Appraising Performance

• • The Psychology Behind Coaching
  • Why and How to Coach
  • Setting Performance Standards and Conducting Appraisal Interviews

• Problem-Solving and Decision-Making Techniques

• • Principles of Solving Problems
  • The Manager as a Decision Maker
  • Rationality, Bounded Rationality and Intuition
  • Types of Problems and Decisions
  • A Rational Approach to Problem-Solving
  • Tools and Techniques in Problem-Solving

• Managing Conflict

• • Sources and Nature of Conflict
  • Conflict and Group Performance
  • Role of Communication in Conflict
  • How to Resolve Conflict

• Managing Change and Innovation

• • Dynamicsof Change
  • Types of Change
  • Leading Successful Change Initiatives
  • Overcoming Resistance to Change
  • Contemporary Issues in Managing Change
  • Creativity versus Innovation
  • Stimulating and Nurturing Innovation

• Managing Time and Staff Meetings

• • Identifying and Setting Goals
  • Prioritizing Activities
  • Time Management Tools
  • Leading and Managing Effective Meetings

• Course summary .

 

The Discount

10% in case of Three P. (or more)