The HR Essential Skills

Code Date City Fees Register
HR014 July 23, 2023 - July 27, 2023 Dubai – UAE USD 5100

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HR014 October 1, 2023 - October 5, 2023 Online USD 1900

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HR014 January 21, 2024 - January 25, 2024 Berlin USD 5100

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By the end of this course delegates will be able to:

  • Understand Strategic HRM approaches (SHRM)
  • Demonstrate a thorough understanding of employee resourcing, recruitment & reward
  • Describe best practice in working with employees with problems
  • Understand performance management in a multi-cultural environment
  • Design a suitable change management model in their workplace
  • Understand organisational culture
  • Identifying change management practices that may be culture-bound
  • Develop practical skills in Organisational Development (OD)

The Delegates

  • Anyone involved in HRM at all levels
  • Those who would benefit from an understanding of the HR role and function
  • Professionals and supervisors who wish to enhance their competencies in change management
  • HRM personnel who need to stay up-to-date on current practices and trends in HR and organisational development.

The Contents

  • Introducing Human Resource Management (HRM)
  • Performance Management in a Multi‐Cultural Organization
    • Understanding cultural differences when it comes to performance management
    • The principles and core elements of effective performance management
    • The role of HR and the responsibilities of line management in performance management
    • Linking objectives to the organisation’s business plan
    • Addressing the performance gap
    • Understanding the difference between a disciplinary and a capability process
    • The purpose and use of Performance Appraisal
    • Understanding the difference between high potential and high performance
    • Maintaining balance – managing high performers and under-performers equally
    • The advantages and disadvantages of upward/360 degree feedback
  • Recruitment, Employee Resourcing & Reward
    • Recruitment and selection
    • Assessment and development centres
    • The psychology of motivation – current thinking and practice
    • The psychological contract
    • Segmenting employee groups to understand similarities and differences
    • Flexibility and the flexible firm
    • Total reward
    • Matching benefits to employee need to maximise cost-effectiveness
  • Workplace Conflict & Working with Troubled Employees
    • Workplace conflict
    • Managing conflict at work
    • Counselling services & Employee Assistance Programmes (EAP)
    • Introducing workplace mediation
    • Managing employee problems – stress management
    • Managing employee problems – bullying and harassment
    • Understanding the difference between equality of opportunity & employee diversity
    • Handling aspects of discrimination
  • Employee planning and development
    • Understanding the purpose of training and development
    • Current trends in L&D
    • Linking development with Corporate Social Responsibility
    • A framework for analysing current training provision
    • Succession planning – two approaches to identifying future capability
    • Personal action planning
  • Change and Change Management
    • The Dimensions of Change
    • Change at the individual, group and organisational level
    • The difference between change management and managing change
    • The Psychological Phases of Change Management and their effective management
    • The Pressure-Performance Relationship
  • Organisational Culture, Leadership and Change
    • Understanding Organisational culture
    • The impact of culture on change
    • Artefacts and Norms of Behaviour
    • Culture Management
    • Leadership and change
  • Introduction to Organisational Development (OD) & Work Psychology
    • The Psychology of Work
    • Definitions and concepts
    • History of OD
    • Maslow and Hertzberg & The Hawthorne effect
    • Putting OD into practice – case study on change management
  • Organisational Development across Cultures
    • Introducing culture and Hofstede’s models
    • Individualism Vs. Collectivism and its impact on change
    • How different attitude and belief systems affect our work
    • Identifying OD practices that may be culture-bound
    • Effect of culture on the change management process
  • Methodology & Application
    • Data collection and analysis
    • The goals of data collection & research methods
    • The limitations and mistakes of business statistics
    • Diagnostic tools for OD and change management
    • Ongoing professional development .
  • Course assessment  .


The Discount

10% in case of Three P. (or more)